Webhook Variables

Modified on Mon, 7 Jan, 2019 at 4:59 PM

Here is a list of variables you can use in the webhook system.

variables are referenced by wrapping them in double braces like {{var}}.

inboundconnected - true / false - whether the inbound leg is connected
outboundconnected - true / false - whether the outbound leg is connected
cli - string - the CLI presented on the inbound leg (unformatted)
ddi - string - the wanted number presented on the inbound leg (unformatted)
translatedcli - string - the CLI after translation by the data warehouse
inboundduration - int - the current duration of the inbound leg ( connected)
outboundduration - int - the current duration of the outbound leg (connected)
outboundattempts - int - the number of different attempts made so far dialling out on the outbound leg
preferredcallername / preferredcallernumber - overrides the Display Name and CLI for any future outgoing call to either a trunk or PBX extension.
ivrdigit -  override the last recorded IVR Digit
ivrdigitbuffer - replace the whole collected digit buffer.

You can format durations in seconds into HH:MM:SS with secondsToHHMMSS(duration) e.g. secondsToHHMMSS({{inboundConnectedDuration}})

You can format a number into a national format with formatNumber(number,format) e.g. formatNumber({{cli}},UK)

You can look up a number in the PBX phonebook with pbxPhonebookLookup(number,pbxId,defaultValue) e.g. pbxPhonebookLookup({{cli}},100007,formatNumber({{cli}},UK))

You can process variables nested, so for example setting xCallerName to something and xCompanyName to something else you can then have servar:preferredCallerName={{xCallerName}} - {{xCompanyName}}

You can also create your own variables based upon results you obtain from your webhook queries.


Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article