Webhooks are "user-defined HTTP callbacks". They are usually triggered by some event, such as pushing code to a repository or a comment being posted to a blog.
The new system we have built into selfcare enables you to push and receive information via webhooks to and from your Numbergroup account. This, in short, allows you to run custom commands to obtain information from external sources (such as CRM software) and push information out to external sources (such as Slack, CRM's etc).
There are few limits on what you can do with the webhook system. If a system can supply the information, you should be able to utilise it within our platform. This could be for obtaining customers information from your CRM, when they call, or for posting messages to your team in slack, to inform them that a call is incoming or has been missed.
We plan to bulk out the feature in the coming months, to try and make it easier to use. In its current state, you will need to understand the following to use the webhook system...
- Webhooks (HTTP GETS etc.)
- Regular Expressions (regex)
- Application specific integration information (knowledge of the app you are attempting to hook into)