How is my Account Structured?
When your account is created, a reference is sent to you (this will typically start with an M or W and be followed by 9 digits. Older account may have a sli...
Mon, 7 Jan, 2019 at 11:34 AM
How can I update Information on my Account?
Please send your request to quoting your account number including details of any changes you require.
Fri, 4 Jan, 2019 at 2:42 PM
What do I do if I am moving premises?
Simply email us providing details of your old and new address. Please provide details of your account number and/or telephone number(...
Fri, 4 Jan, 2019 at 2:09 PM
How do I Add or Delete Services from my Account?
Please call 0800 3101010 to speak to one of the team who will be happy to assist you. Alternatively you can email your request to
Fri, 4 Jan, 2019 at 2:09 PM
Can I Port numbers away?
Should you choose to leave and take the number with you, there is a one off export fee of £40.00 per number. Customers who wish to port a memorable numb...
Fri, 4 Jan, 2019 at 2:35 PM
How do I make a complaint?
We maintain a strong customer focus and our customer complaints policy reflects our dedication to our customers. Customers are encouraged to raise any expre...
Fri, 4 Jan, 2019 at 2:39 PM
Where can I find the terms and conditions?
Please click the below link to view our terms and conditions... If you have any questions please contact us.
Fri, 4 Jan, 2019 at 2:40 PM
How can I cancel my services?
You can cancel you account by emailing providing your name, account number and the reason why you wish to leave.  You will need to...
Fri, 4 Jan, 2019 at 2:41 PM