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Knowledge base
FAQs
Billing
11
What are my bill payment options?
What if I have a question about my bill?
Will I receive one invoice for all Numbergroup services?
Can I pay my Numbergroup bill online?
What Increments are my Calls Billed to?
See all 11 articles
General
2
Contact Details
Numbering Restrictions
Technical
7
How to setup an X-lite Softphone
Which DTMF tones do you support?
What sip domain do I use when connecting to Numbergroup?
What’s your service uptime?
How to Stop Ghost Calls
See all 7 articles
Account
8
How is my Account Structured?
How can I update Information on my Account?
What do I do if I am moving premises?
How do I Add or Delete Services from my Account?
Can I Port numbers away?
See all 8 articles
Bundled Minutes
2
What are the call costs outside of the bundle?
I want more/less minutes than you have advertised. Can you help?
SMS
7
FAQ
SMS Overview
SMS API
Simple Reply Service (SRS)
Dedicated Inbound Numbers (DIN)
See all 7 articles
Written Guides
Selfcare
10
Campaign Analytics
How to Block a Caller
Time of Day Routing
Emergency Services Addresses
Interactive Voice Response (IVR) Setup Guide
See all 10 articles
Luna PBX
9
Grandstream Handset Quick Start Guide
Basic Hosted PBX Phone Configuration Settings
Mobile App
Transferring Calls using Grandstream Handsets
Conferencing
See all 9 articles
Webhooks
2
Webhook Overview
Webhook Variables
SIP Trunking
2
What is a SIP trunk?
Creating a SIP trunk in Selfcare
SMS
3
Sending SMS
Receiving SMS Messages
Managing your SMS Contacts
Integrations
3
Zoho Platform Integration Overview
Zoho Platform Integration Setup
Zoho Integration Troubleshooting FAQ
Video Guides
Luna PBX
5
Setup Guide
Conferencing
Voicemail
Mobile App
Busy Lamp Function (BLF)
Selfcare
10
SIP Trunk/PBX Security + Fraud Prevention
How to add SIP Trunks
Prompts - How to use them and how to upload your own
Resetting lost selfcare password
Adding + Removing Numbers
See all 10 articles
Other
2
Grandstream Handset Quick Start Guide
FreePBX Installation and Setup Guide
Wildix
4
Wildix - Logging in to Collaboration
Inbound Calls in Collaboration
Outbound Calls in Collaboration
Kite - What it is and how to use it
Rate Cards
Wholesale
2
Outbound
Inbound
Wholesale Premium
1
Outbound
Standard
2
Outbound
Inbound
Standard, 10p Fixed Charge
2
Outbound
Inbound
Phone Guides
GXP16xx Series
4
GXP16xx Series Introduction
GXP16xx Setup Guide
GXP16xx won't provision
GXP16xx - How to transfer calls
DP750 / DP720
4
DP750/DP720 Installation Guide
DP750 Won't Provision
DP750/DP720 - Handset does not work
DP750/DP720 - Transferring Calls
GXP2135
2
GXP2135 Installation Guide
GXP2135 Won't Provision
GXP2140
2
GXP2140 - How to transfer calls
GXP2140 - Transferring Calls using the GXP2200 Extension module
Utilities
Introduction
2
Introducing our Energy Services
Utilities FAQ