Technical

How to setup an X-lite Softphone
This guide will walk you through the procedure of setting up the X-lite softphone for use with our VoIP products. Normally, we would advise using a physical...
Fri, 4 Jan, 2019 at 1:59 PM
Which DTMF tones do you support?
We support RFC2833 and INFO.
Fri, 4 Jan, 2019 at 2:00 PM
What sip domain do I use when connecting to Numbergroup?
We are currently using a number of SBCs on our network, so registering against any particular IP address will potentially cause you to have intermittent pro...
Fri, 4 Jan, 2019 at 2:01 PM
What’s your service uptime?
Anything less than 99.999% per year is unheard of, over the last 8 years we have more than managed this.   A huge amount of financial and technical resourc...
Fri, 4 Jan, 2019 at 2:02 PM
How to Stop Ghost Calls
Ghost calls are categorised as a call which comes through normally, but when answered there is no party on the line, along with no audio and a random/non sta...
Fri, 4 Jan, 2019 at 2:04 PM
Where can I find more information about your Numbering API?
Our API provides machine to machine access to our provisioning servers which gives you access to our entire range of telephone numbers, as well as secure tr...
Fri, 4 Jan, 2019 at 2:45 PM
My PBX handset has lost registration. We haven't changed anything! Why has this happened?
This is probably the most common issue we encounter. There are a few things which can cause a device to lose registration, but most commonly. the issue is c...
Tue, 12 Mar, 2019 at 4:22 PM