Billing

What are my bill payment options?
We invoice on the 1st of every month. You can pay your invoice by Direct Debit, BACS, Credit/Debit Card or Paypal.   We recommend a Direct Debit as it’s t...
Mon, 1 Apr, 2019 at 11:15 AM
What if I have a question about my bill?
Simply email billing@numbergroup.com. Alternatively speak to a member of the team on +441214001010 or 08003101010.
Fri, 4 Jan, 2019 at 2:14 PM
Will I receive one invoice for all Numbergroup services?
The number of invoices generated are determined by the number of accounts you have with us. To give you an example if you have an inbound and outbound a...
Fri, 4 Jan, 2019 at 2:15 PM
Can I pay my Numbergroup bill online?
Yes, you can now pay by Debit or Credit card on our website. Please follow the below link to the payment page... https://www.numbergroup.com/account-pay...
Fri, 4 Jan, 2019 at 2:17 PM
What Increments are my Calls Billed to?
All calls are billed on a per second basis, rounded up from 4 decimal places.
Fri, 4 Jan, 2019 at 2:18 PM
Are invoices itemised?
Invoices are fully itemised with a full breakdown of all the services we have charged you for. All calls are view-able in our portal Selcare by simply s...
Fri, 4 Jan, 2019 at 2:19 PM
When should I expect to receive my first bill from Numbergroup?
Irrespective of the time of month when your account is set up, you will receive your first invoice on the 1st of the following month.
Fri, 4 Jan, 2019 at 2:19 PM
How do you inform me about rates changes?
As international termination prices change on a weekly basis, it is not feasible for us to notify customers every time these rates change. However, our UK t...
Fri, 4 Jan, 2019 at 2:23 PM
How can I view or reprint my previous invoice?
You can access previous invoices by logging into Selfcare and selecting the relevant invoice reference located at the bottom of your account home page. You w...
Fri, 4 Jan, 2019 at 2:24 PM
How do I check my account balance?
You can check your account balance by logging into selfcare. Your invoices will be shown on your account home page and you can see any outstanding amounts in...
Fri, 4 Jan, 2019 at 2:33 PM