Campaign Analytics
The feature gives you the ability to track call stats, based upon numbers being called. These are easily accessible via the Self-care portal. This guide wil...
Wed, 19 Dec, 2018 at 2:55 PM
How to Block a Caller
If you want to block a caller from calling any numbers on your account, please follow the below steps... 1. Login to selfcare 2. Browse to Report...
Tue, 18 Dec, 2018 at 4:13 PM
Time of Day Routing
One useful feature we supply with the majority of our accounts is Time Of Day routing. This basically allows you to set Open and Closed times, per number. T...
Tue, 18 Dec, 2018 at 4:30 PM
Emergency Services Addresses
We now support the adjustment of Emergency addresses linked to DDI's. Before we get into the process of configuring the system, some background on why ...
Wed, 19 Dec, 2018 at 2:58 PM
Interactive Voice Response (IVR) Setup Guide
Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and/or DTMF tones input via keypad....
Wed, 19 Dec, 2018 at 3:08 PM
How do I control what number is displayed when I am receiving a call?
Our solution allows you to identify the telephone number called before your answer the call. Instead of the normal situation where you will either see the c...
Wed, 19 Dec, 2018 at 3:11 PM
How do I record calls?
We offer a completely hosted call recording service for both inbound and outbound telephone calls. No hardware or software installation is required and the ...
Wed, 19 Dec, 2018 at 3:15 PM
Allocating additional numbers
Just follow these simple steps to allocate more telephone numbers to your account using Selfcare.
Wed, 19 Dec, 2018 at 3:25 PM
How do I login to selfcare?
To manage your telephone numbers and services, we have created a secure customer portal that we call selfcare. The portal is located at https://portal.numbe...
Fri, 4 Jan, 2019 at 9:58 AM
Dialling Restrictions
We have just launched a new feature. which allows you to restrict the zones your trunks/PBX can dial. The idea being is so to restrict people making calls t...
Fri, 4 Jan, 2019 at 10:07 AM