They’re better in every way in comparison to a physical PBX.
With a cloud PBX your disaster recovery plans suddenly become substantially more simple. Your system is driven by cloud-based servers which simply switch to other servers if there’s a problem.
If you have to evacuate your usual premises you just need to find a new source of internet or wi-fi to be able to make and receive calls again.
Statistics, user activity, monitoring and analysis
You can know anything and everything about call traffic, volumes, calls made, calls answered, calls lost… You can analyze stats across the company and down to a single user. See call volumes by type and time in bar graphs or pie charts.