We invoice on the 1st of every month. You can pay your invoice by Direct Debit, BACS, Credit/Debit Card or Paypal.


We recommend a Direct Debit as it’s the quickest and easiest way to pay your bill. Once set up, you don’t need to worry about missing deadlines, disconnections etc.

Direct Debit

To sign up to have your payments taken via Direct Debit, please follow the below link...


Please note, that it takes up to 2 weeks for a new Direct Debit to become active, so if you have a pending invoice, and create a new direct debit, you will need to pay for the outstanding invoice via a manual method. Assuming the direct debit is created successfully, all subsequent payments will then be taken via the new Direct Debit.


To pay by BACS please use the below details. Please ensure you include your account number and/or invoice number to allow us to trace the payment.

Account Number: 02038272
Sort Code: 238393

The BACS details are also located at the bottom of your invoice.

Credit or Debit Card

If you have access to the self-care portal, then you can pay any outstanding invoice using a credit or debit card via the "Pay Bill" option displayed under your list of invoices on the "Summary" Page. All successful payments will be applied to your account automatically.

If you do not have access to the self-care portal, you can also pay via our website, by following the below link...


Please ensure you include your account number or another bit of account information, such as a number on it, so we can locate your account to credit your payment.

You can also pay via Credit or Debit Card over the phone by calling 08003101010 and choosing option 3.


Please make all PayPal payments, and card payments via PayPal to:


Note: All Manual payments are due by the 10th of the month. Direct debits are collected on the 8th of each month.